A Button or Form Does Nothing
A disabled button usually has an unmet field, permission, or loading state. A clickable button that fails should produce a visible message or request reference.
Where to find it: the affected page
What to do
- Check required fields and visible validation messages.
- Wait for loading or upload indicators to finish.
- Refresh once and repeat the smallest action.
- Try a current supported browser or private window.
- Upload a screenshot to Help and include the time, route, and exact click.
Good to know
- Do not repeat a send, payment, deletion, or import until you know whether the first attempt succeeded.
- A request reference shown in an error is useful and safe to include.
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