Troubleshooting & Safety
Solve common problems and know when to ask for help.
9 articles
A Feature Is Missing or Locked
Check role, plan, app installation, and account setup.
troubleshootingmissinglocked
The Page Looks Stale or Did Not Save
Separate an unsaved draft, delayed public update, and browser state.
troubleshootingstalesave
A Button or Form Does Nothing
Capture the exact action, validation state, and browser evidence.
troubleshootingbuttonform
Upload a Useful Error Screenshot
Capture enough context for Help without exposing secrets.
troubleshootingscreenshoterror
Connected Account Stopped Working
Check status, permissions, expiry, and the correct external account.
troubleshootingconnectionreconnect
Import Failed or Produced the Wrong Rows
Validate the source file, mapping, sample, and duplicate handling.
troubleshootingimportcsv
Protect Client and Account Information
Use roles, secure sharing, and secret handling in daily work.
securityprivacyclient-data
Report a Bug or Request a Feature
Create a private ticket, share screenshots, and follow replies from Red Bricks.
feedbackbugfeature-request
Browser and Device Troubleshooting
Resolve local permission, extension, and session problems.
troubleshootingbrowserdevice